Covid-19 Status Update

26th Mar 2020


...see our news page for UPDATES...

We would like to say a massive thank you to our clients, suppliers and staff teams who have been incredibly supportive over the last weeks. We’re continually updating our work processes to ensure the continued care of pets, and we could not do it without the patience and kindness shown by all that we work with.

In line with our governing body guidance we will not be booking any routine appointments face-to-face, and are only seeing patients that need essential care to avoid unnecessary suffering or maintain animal welfare.

We will remain available to help you with remote consultations (telephone/video), as well as telephonic medication and food orders. If you aren’t sure if you have an urgent problem, please call us on 01858462839 and we can discuss what options are available.

Below is a summary of where we stand at the moment.

We hope this is useful to you and will continue to send out updates to help everyone manage their pets’ care.


  • Some of our consults will be taking place via telephone or video link. This is to reduce the number of people coming to the practice. In some cases you may need to subsequently come to the practice if we feel your pet needs some treatment that we cannot provide over the phone, or to collect medication, which will be done in a ‘no contact’ manner. Local delivery or postage of medications may also be necessary. It is likely that if we do a full Telemedicine consultation, there will be charges incurred.

  • If we have agreed that you need to bring your pet in, please phone the practice on arrival. We are no longer allowing clients into the practice (there are some exceptional circumstances) so the vet or nurse will speak to you on the phone, come to collect the pet and bring it into the building for the examination/treatment. They will let you know a treatment plan and deliver your pet and medication back outside to you. Reception will take your payment, by card, over the phone. We will not accept cash payments.

  • If you have symptoms of coronavirus or are self isolating please make this known on the phone. ​DO NOT COME TO THE PRACTICE. ​We will advise on what to do and how best we can treat your pet.

  • We are still taking food and repeat medication orders telephonically. We will ask you to pay over the phone prior to collection, delivery or postage.

  • 48 hours is requested for repeat medication and food orders.

  • If you have been advised to collect your order, please wait outside the practice and give us a call from your mobile. Someone will bring your order to you.

  • All flea and worm treatments are being posted out as we do not feel that clients should be leaving their homes in a lockdown to collect this particular item. Postage charges apply.

  • All of our reminders for parasite treatments (flea and worm) and vaccinations have been put on hold. This is an interim measure until we have a better hold on how to manage this process moving forward.

Client Advice and Help

What conditions are seen as requiring emergency care?

  • Breathing difficulties
  • Collapse
  • Eye problems
  • Ingestion of poison
  • Loss of thirst or appetite
  • Male cats straining to pass urine
  • Open wound injuries
  • Seizures
  • Struggling to give birth
  • Swallowing hazards, e.g. toys
  • Swollen abdomen
  • Trauma, e.g. road traffic accident (RTA)
  • Vomiting or diarrhoea

Can I bring my pet in for vaccination or booster?

Vaccinations are not deemed an emergency, and we will not be offering vaccinations or boosters at this time.

If you have a puppy, we recommend keeping it inside and not exposed to other dogs.

Please book a vaccination as soon as possible once normal services resume, and we will discuss booster and re-starting options on a case-by-case basis with you.

Can I bring my pet in for a health check?

Health checks are unable to be given at this time.

Can I bring my pet in to be neutered?

We are unable to offer elective operations at the moment.

We strongly advise that all cats that are unneutered are continued to be kept indoors. This is vital for the cat population. We do not want to end up with a kitten boom as a result of this.


Please don't hesitate to call us if you have any queries, we won't charge you unless we have discussed the costs and you have agreed to the procedure.