As vets, our jobs have always been about protecting animal health and welfare. We now find ourselves in a position where it also our duty to do everything we can to protect human health, particularly those in our community who are most at risk in this unprecedented situation. Because of this we have reached the decision to stop face-to-face routine work. This will allow us to focus on the animals who need our help most, whilst limiting the movement of individuals and potential spread of Covid-19.
Some of you may be contacted to cancel your appointment. We apologise if you turn up and we cannot let you in but hope you understand. We will be in touch shortly to discuss things further with you.
You may be aware we have already put some measures in place to help keep our staff and our clients safe. Below is a summary of what to do from now (some things we are already doing and some things are new).
- Some of our consults will be taking place via telephone or video link. This is to reduce the number of people coming to the practice. In some cases you may need to subsequently come to the practice if we feel your pet needs some treatment that we cannot provide over the phone, or to collect medication, which will be done in a ‘no contact’ manner. Local delivery or postage of medications may also be necessary. It is likely that if we do a full Telemedicine consultation, there will be charges incurred.
- If we have agreed that you need to bring your pet in, please phone the practice on arrival. We are no longer allowing clients into the practice (there are some exceptional circumstances) so the vet or nurse will speak to you on the phone, come to collect the pet and bring it into the building for the examination/treatment. They will let you know a treatment plan and deliver your pet and medication back outside to you. Reception will take your payment, by card, over the phone. We will not accept cash payments.
- If you have symptoms of coronavirus or are self isolating please make this known on the phone. DO NOT COME TO THE PRACTICE. We will advise on what to do and how best we can treat your pet.
- We are still taking food and repeat medication orders telephonically. We will ask you to pay over the phone prior to collection. 48 hours is requested for repeat medication and food orders. When you arrive to collect your order, please wait outside the practice and give us a call from your mobile. Someone will bring your order to you.
We will not be booking any routine appointments face-to-face, but please feel free to call us if you need us as we may be able to provide this service by telephone or video link.
Guidelines are constantly changing so we will update you as soon as we can, stay safe everyone!
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