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Visiting the Practice

31st May 2021

From June 2021 we will start allowing clients back into the buildings.

Please be patient with our entire team as we navigate the smoothest, most efficient way for this to happen. 

Each branch will have to work slightly differently due to the size and layout of each premises. Please follow all the instructions given to you prior to, and during, your visit. This will ensure any procedures are done as safely as possible for you and our teams.

  • If you are attending an appointment, please still call from outside the practice.

  • Please wear a face covering when you come to the practice.

  • Do not come to the practice if you have Covid19 symptoms or are self-isolating/quarantined, please call instead, so we can still help you and your pet.

  • We will allow 1 owner per pet (with the exception of end of life appointments).

  • We will still encourage payments via BACs and phone, in order to allow more clients into the waiting area with their pet.

  • Due to social distancing still being in place, you will be asked to bring your pet into the building where you will then discuss your appointment face to face with the vet. Your pet will then be examined and treated, whilst you take a seat in the waiting area.